Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"129581eb769ca84d66ed5da6de8078d621d803d6_lout","branding":{"id":"3","key":"isd","name":"FLSI IT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8ce7a81d-fcd8-4c4b-a919-5a679c2ee595/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOGUzM2Q3OS0xYTY2LTQ3ZWYtYWQ0Yi0xNjc5MjlhNjc2MDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjZTdhODFkLWZjZDgtNGM0Yi1hOTE5LTVhNjc5YzJlZTU5NSI6WyJyZWFkIl19LCJleHAiOjE3NzEzMDM5MTgsIm5iZiI6MTc3MTMwMzMxOH0.IcbY6SBd1reNFO7CHIlr-GOYt6dt57rdi-k0VJJXK0w&client=e8e33d79-1a66-47ef-ad4b-167929a67601&mode=fit","logoId":"8ce7a81d-fcd8-4c4b-a919-5a679c2ee595","isLogoAvailable":true,"helpCenterTitle":"Welcome to the FLSI Service Center","sharedPortalName":"FLSI Service Center","userInitialAnnouncementMessageWiki":"<p><a href=\"https://fralinlifesci.vt.edu/content/dam/fralinlifesci_vt_edu/st-urgent-response.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Steger Hall Emergency Contacts</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the FLSI Service Center","sharedPortalName":"FLSI Service Center","announcementMessage":"[Steger Hall Emergency Contacts|https://fralinlifesci.vt.edu/content/dam/fralinlifesci_vt_edu/st-urgent-response.pdf]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#861f41","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"isd","projectId":10002,"serviceDeskId":3,"name":"FLSI IT Service Desk","description":"<p>Welcome! You can raise a IT Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"14","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions (hardware, software, and network issues).</p>","icon":10541,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"75","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Request for Changes</p>","icon":10572,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[],"key":""},{"id":"58","name":"Disconnect Service","descriptionHtml":"","callToAction":"Disconnect Service","introHtml":"<p>Request a formal disconnect of a network or phone service.</p>","icon":10520,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"23","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"15","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"16","name":"Get help accessing the internet","descriptionHtml":"","callToAction":"Get help accessing the internet","introHtml":"<p>Request network access or report a problem connecting to the network.</p>","icon":10519,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"39","name":"Get phone help","descriptionHtml":"","callToAction":"Get phone help","introHtml":"<p>Request or report a problem with phone service.</p>","icon":10471,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"28","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"76","name":"Loaner Laptop Request","descriptionHtml":"","callToAction":"Loaner Laptop Request","introHtml":"<p>Service Request for Loaner Laptop</p>","icon":10550,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"24","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"56","name":"New Service","descriptionHtml":"","callToAction":"New Service","introHtml":"<p>Request a new network or phone service.</p>","icon":10474,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[],"key":""},{"id":"74","name":"Offboarding","descriptionHtml":"","callToAction":"Offboarding","introHtml":"<p>Emp Offboarding</p>","icon":10514,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"20","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"59","name":"Purchasing Help","descriptionHtml":"","callToAction":"Purchasing Help","introHtml":"","icon":10470,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"25","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly.</p>","icon":10521,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"26","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"27","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"19","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"61","name":"Request a New Site","descriptionHtml":"","callToAction":"Request a New Site","introHtml":"","icon":10547,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"18","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"57","name":"Service Move","descriptionHtml":"","callToAction":"Service Move","introHtml":"<p>Request a move of a network or phone service.</p>","icon":10486,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[],"key":""},{"id":"17","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"69","name":"System Deployment","descriptionHtml":"","callToAction":"System Deployment","introHtml":"<p>Track progress of an internal system deployment</p>","icon":10550,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"72","name":"Website Request","descriptionHtml":"","callToAction":"Website Request","introHtml":"","icon":10525,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Common IT Requests"}],"orderMapping":{"4":[14],"6":[56,57,58],"5":[59],"12":[72],"7":[25,27],"8":[25,26,27]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"5b9229c1-729c-3f24-a963-5f0381969dfe","appLinkName":"","appLinkUrl":"","spaceKey":"ISD","spaceName":"FLSI IT Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":3,"kbLinkDomainURLs":["https://flsi-servicecenter.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOGUzM2Q3OS0xYTY2LTQ3ZWYtYWQ0Yi0xNjc5MjlhNjc2MDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzEzMDQ1MTgsIm5iZiI6MTc3MTMwMzMxOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.EFk6Yjy2ffTGEocOrd61IzJFTOeav04zXdthwK-C0TM","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"e8e33d79-1a66-47ef-ad4b-167929a67601","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"FLSI Service Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://flsi-servicecenter.atlassian.net/wiki","kbLinkDomainURLs":["https://flsi-servicecenter.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}