{"xsrfToken":"640b83c83dbeb36d0b0e5d782e4eddc649b226c5_lout","branding":{"id":"3","key":"isd","name":"FLSI IT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8ce7a81d-fcd8-4c4b-a919-5a679c2ee595/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOGUzM2Q3OS0xYTY2LTQ3ZWYtYWQ0Yi0xNjc5MjlhNjc2MDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjZTdhODFkLWZjZDgtNGM0Yi1hOTE5LTVhNjc5YzJlZTU5NSI6WyJyZWFkIl19LCJleHAiOjE3MzQ3NzkxMzAsIm5iZiI6MTczNDc3ODUzMH0.geRA_pUBM0ZqwPRkm1ecA5qmGelJgz2KHHrUJ7S1aBU&client=e8e33d79-1a66-47ef-ad4b-167929a67601&mode=fit","logoId":"8ce7a81d-fcd8-4c4b-a919-5a679c2ee595","isLogoAvailable":true,"helpCenterTitle":"Welcome to the FLSI Service Center","sharedPortalName":"FLSI Service Center","userInitialAnnouncementMessageWiki":"<p><a href=\"https://fralinlifesci.vt.edu/content/dam/fralinlifesci_vt_edu/st-urgent-response.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Steger Hall Emergency Contacts</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the FLSI Service Center","sharedPortalName":"FLSI Service Center","announcementMessage":"[Steger Hall Emergency Contacts|https://fralinlifesci.vt.edu/content/dam/fralinlifesci_vt_edu/st-urgent-response.pdf]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#861f41","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"isd","projectId":10002,"serviceDeskId":3,"name":"FLSI IT Service Desk","description":"<p>Welcome! You can raise a IT Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"58","name":"Disconnect Service","descriptionHtml":"","callToAction":"Disconnect Service","introHtml":"<p>Request a formal disconnect of a network or phone service.</p>","icon":10520,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[6],"key":""},{"id":"23","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[4],"key":""},{"id":"14","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions (printers, hardware issues,software errors).</p>","icon":10541,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"56","name":"New Service","descriptionHtml":"","callToAction":"New Service","introHtml":"<p>Request a new network or phone service.</p>","icon":10474,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10474","groups":[6],"key":""},{"id":"59","name":"Purchasing Help","descriptionHtml":"","callToAction":"Purchasing Help","introHtml":"","icon":10470,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"25","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly.</p>","icon":10521,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[4],"key":""},{"id":"57","name":"Service Move","descriptionHtml":"","callToAction":"Service Move","introHtml":"<p>Request a move of a network or phone service.</p>","icon":10486,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10486","groups":[6],"key":""},{"id":"72","name":"Website Request","descriptionHtml":"","callToAction":"Website Request","introHtml":"","icon":10525,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[12],"key":""},{"id":"75","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Request for Changes</p>","icon":10572,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[],"key":""},{"id":"15","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"16","name":"Get help accessing the internet","descriptionHtml":"","callToAction":"Get help accessing the internet","introHtml":"<p>Request network access or report a problem connecting to the network.</p>","icon":10519,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"39","name":"Get phone help","descriptionHtml":"","callToAction":"Get phone help","introHtml":"<p>Request or report a problem with phone service.</p>","icon":10471,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[],"key":""},{"id":"28","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"76","name":"Loaner Laptop Request","descriptionHtml":"","callToAction":"Loaner Laptop Request","introHtml":"<p>Service Request for Loaner Laptop</p>","icon":10550,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"24","name":"New mobile device","descriptionHtml":"","callToAction":"New mobile device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"74","name":"Offboarding","descriptionHtml":"","callToAction":"Offboarding","introHtml":"<p>Emp Offboarding</p>","icon":10514,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10514","groups":[],"key":""},{"id":"20","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"26","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"27","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"19","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"61","name":"Request a New Site","descriptionHtml":"","callToAction":"Request a New Site","introHtml":"","icon":10547,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"18","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10513,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"17","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"69","name":"System Deployment","descriptionHtml":"","callToAction":"System Deployment","introHtml":"<p>Track progress of an internal system deployment</p>","icon":10550,"iconUrl":"https://flsi-servicecenter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Common IT Requests"},{"id":5,"name":"IT Purchasing"},{"id":6,"name":"Network and Phone Services"},{"id":12,"name":"Web Services"}],"orderMapping":{"4":[14,25,23],"6":[56,57,58],"5":[59],"12":[72],"7":[25,27],"8":[25,26,27]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlOGUzM2Q3OS0xYTY2LTQ3ZWYtYWQ0Yi0xNjc5MjlhNjc2MDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzQ3Nzk3MzAsIm5iZiI6MTczNDc3ODUzMH0.LsVtLIYUzDobzihR0qxNqBG1h4gyoOc0QrBgQ5_NDAg","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"e8e33d79-1a66-47ef-ad4b-167929a67601","tokenDurationInMins":20}},"sharedPortal":{"name":"FLSI Service Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}